Sync List Support
At Sync List, our top priority is ensuring our app provides a seamless, collaborative shopping list experience across all your devices. Check some of the most frequently asked troubleshooting questions below or submit a request via email if you cannot find an answer.
Frequently Asked Questions
Q: Why aren’t my updates syncing properly to other devices/users?
If changes you make to a shared list are not reflecting when you switch devices, first check your internet connectivity. Sync List requires an active internet connection to push real-time collaborative updates. If connected to the internet, try force quitting and re-opening the Sync List app to refresh. If issues persist, email [email protected].
Q: How do I recover my password or username?
To lookup your username or reset your password, click “Forgot Password” on the Sync List login page or in your iOS/Android app. An email will be sent with a secure link to create a new password or remind you of your account email address.
Q: How do I cancel my Sync List premium subscription?
You can manage or cancel your Sync List subscription at any time via your Account Settings page when logged into the web app or mobile app. Click your profile icon -> Account Settings -> Plans & Payments. Here you can downgrade, renew, cancel recurring payments, or update payment details.
Can’t Find What You Need? Having an issue not covered above? Submit a support request below, and one of our customer support specialists will get back to you within 24 hours. Please provide detailed information regarding your problem so we can troubleshoot quickly.
We pride ourselves on delivering best-in-class customer support. Let us know how we can help resolve your issue or answer any questions about using Sync List!